Refund Policy

This Refund Policy explains when and how you can get a refund for purchases on the Halcera platform. It is part of, and incorporated into, our Terms of Service. We aim to make refunds simple so that you contact us rather than your bank — we will almost always resolve a billing concern faster than a dispute would.

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1. Our model in brief

Halcera sells one-time purchases only — credit packs, refills, data unlocks, feature unlocks, and custom top-ups. There are no subscriptions and nothing auto-renews, so you will never see a recurring charge to dispute. Every charge corresponds to a single purchase you actively made.

2. First-purchase guarantee (7 days)

If you are unhappy with your first purchase for any reason, you may request a full refund within 7 days of that purchase — no questions asked — provided you have not consumed the majority of the credits from that purchase. Contact support@halcera.com with your account email and order reference.

3. Unused credits (within 30 days)

For any purchase, unused credits may be refunded at 80% of their remaining value if requested within 30 days of that purchase. The 20% difference covers payment-processing and operational costs. Credits that have already been spent on enhancements or feature unlocks are not refundable under this section.

4. Failed or undelivered enhancement orders

If an enhancement you commissioned fails to deliver or cannot be completed, the credits for that order are automatically returned to your balance, together with a goodwill adjustment, and you do not need to take any action. If you prefer a cash refund for a failed order instead of returned credits, contact us within 30 days.

5. What is not refundable

Except as stated above, all sales are final. In particular, the following are generally not refundable:

a. credits that have already been spent;

b. feature or data unlocks that have already been activated and used;

c. requests made after the applicable 7-day or 30-day window;

d. purchases where there is evidence of fraud, abuse, or violation of our Terms or Acceptable Use Policy.

6. Access windows and expiry

Some packs include an access window. Expiry of an access window is not, by itself, a basis for a refund. Where a purchase is eligible under Sections 2–4, expiry does not remove that eligibility within the stated window.

7. How to request a refund

Email support@halcera.com from the email on your account, with:

a. your order reference or purchase date;

b. the reason for the request (optional for first-purchase requests); and

c. whether you want the refund as returned credits or to your original payment method (where eligible).

We aim to acknowledge requests within 1 business day and to process approved refunds within 5–10 business days, depending on your payment provider. Refunds are issued to the original payment method and appear with a descriptor such as "HALCERA REFUND."

8. Chargebacks — please contact us first

If you do not recognize a charge or believe there is an error, please contact us before initiating a chargeback. Most concerns are resolved quickly and in your favor. Where a chargeback is filed, we may provide the payment network with transaction evidence (such as purchase records, access logs, and communications) as permitted by law. Filing a chargeback for a purchase you actually authorized and received may be treated as a breach of our Terms.

9. Changes to this Policy

We may update this Policy and will post the updated version with a new "Last updated" date. The version in effect at the time of your purchase applies to that purchase.

10. Contact

Halcyon One LLC — Wyoming, United States Email: support@halcera.com